Consumer Complaints & Reviews
Ann of Westerville, oh on Feb. 29, 2012
Satisfaction Rating: 1/5
I posted in December 2011 that my cat suddenly became ill after eating Purina Kit & Kaboodle cat food. She had been eating that food for 8 years, oddly, a new bag (new batch) nearly took her life. She became lethargic, threw up, stopped eating, stopped drinking, and I had to make an emergency trip to a vet. Blood work, stool testing, physical exam, antibiotics, N/V drops, SC fluids were given, and Purina cat food removed from her diet. I'm lucky my cat lived, as I've read all the horrible stories of those that lost their beloved pets. My heart goes out to you all.
I contacted Purina within 24 hrs of the vet trip, and was told no complaints had been made. I spent the past 2 1/2 months with phone calls with Purina, sent them a sample of the food to test, and released my cat's vet records to them. I was informed that "nothing was detected in the food upon a visual inspection and microscopic look for mold". No chemical testing was performed on food and I was told they don't do that, but I could at my own expense. Again, Purina stated that they haven't received any other complaints made to them on Kit & Kaboodle cat food, and explained that there is any "proof" that the food caused my cat's near-death experience. In the next breath, Purina representative made me an offer to pay half of the vet bill expense incurred from the experience if I'd close my case.
In closing, I want you all to know that with every phone call I made to Purina I informed them of this website and the other complaints posted here. Each time they said they don't use this site, and that the postings I informed them about could be viewed by Purina Company as slanderous. I did my best to be making Purina aware of the problem with the cat food, but have learned the sad truth, nothing will become of our complaints. No recall is being made as there isn't any proof or evidence with the food. I don't know what else I can do except move on from this now. It's a sad situation and has caused a lot of pain to innocent pets, loving family members, and to the pet owners. I wish I could have done more, and worry about others going through this. Please know I will keep all of you in my thoughts and prayers.
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